Support – CarAi
Help for CarAi: contact, FAQ, subscriptions, backup and error reports.
Contact
Write to us at [email protected]. Please include your device (e.g. iPhone model / Android device), operating system version, app version and a short description of the problem.
Frequently asked questions
How do I capture a registration document or receipt?
Tap the matching action in the app, photograph the document or import a PDF. Recognition runs on the device. Then check the recognized values and save.
Do fuel-ups cost anything?
No. Fuel-ups are unlimited in Free and Pro. Free includes 1 vehicle and up to 5 workshop receipts per month.
Do I need an account?
No. There is no user account and the publisher operates no servers.
Manage and cancel your subscription
- iPhone/iPad: Settings → your name (Apple ID) → Subscriptions → CarAi Pro.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → CarAi Pro.
Cancel at least 24 hours before the current term ends. Uninstalling the app does not end a subscription. Refunds are handled by Apple or Google.
Restore purchases
Open the Pro screen (paywall) or the settings in the app and tap “Restore purchases” (“Käufe wiederherstellen”). Sign in on the device with the same Apple ID or Google account you purchased with.
Backup and data transfer
- iOS: Sync runs through your iCloud account (private CloudKit container). On a new iPhone, sign in with the same Apple ID and install CarAi; an iPhone backup also helps.
- Android: Backup uses Android Auto Backup to Google Drive; you can control it in system settings (Google → Backup). On a new device it is restored during setup with the same Google account.
- The publisher has no access to any of these backups.
- With CarAi Pro you can export your data as CSV.
Report recognition errors
Text recognition can make mistakes. If a receipt is recognized incorrectly, please email a photo of the receipt to [email protected] and tell us which value was wrong. Redact sensitive data first (e.g. name, address, vehicle identification number, card numbers), for example with an image editor or markup tool. Please also tell us the country and document type (fuel receipt, workshop invoice, registration document).
Delete data
Instructions are on the data deletion page.